Customer Service Representative - Entry Level | 100% Remote
At NxTSTOP Apparel we make functional, eco-friendly, stylish travel clothing and accessories made for the traveler, by the traveler. Our on-the-go attire, especially our Travleisure™ products, are architected for versatility that travel demands.
Due to Covid-19, we have shifted our entire operation to manufacturing reusable cloth face masks. Our face masks come in cotton and bamboo fabrics and are available for the general public on our direct website and on Amazon. We are also offering wholesale orders for businesses looking to buy in bulk!
NxTSTOP is first and foremost a travel brand and we exist to encourage positive cultural interaction through travel and seek to drive the growth of sustainable economic practices via innovative products that can help save the planet.
Position Description Overview
The Customer Service Representative will respond to customer inquiries via email and Facebook on a daily basis and handle changes needed on Shopify and ShipBob platforms. Potential to build experience within Amazon customer service across multiple countries. No incoming phone calls necessary! This is a part-time, hourly paid role.
- Take full ownership and respond to customers on a daily basis via email/Facebook/potentially Amazon
- Operate with understanding, active listening, patience, empathy and kindness to customers
- Navigate Shopify and ShipBob (we will train) to fix orders if necessary
- Provide detailed information about our products
- Handle questions and problem resolutions
- Pass on incoming leads to our sales team
- Documents all activities in a clear and concise manner
- 0-1 year experience in a customer-focused position
- Positive attitude
- Strong communication skills
- Familiarity with Shopify, Amazon, or other e-commerce platforms is highly valued
Email your resume to Kim@thenxtstop.com to be considered!